Return and Exchange
Your satisfaction is very important to us, which is why our return policy is as easy and convenient as possible. If you aren't satisfied with your purchase, simply follow the instructions belows:
1. Call us at 1-415-822-8698 or email us at firstname.lastname@example.org to let us know that you plan to return the product within 30 days of the date of purchase.
2. Make sure that your product is in its original packaging. If you do not have the original packaging, pack all items safely and securely for shipping and include a copy of your email receipt. We recommend that you send the package via a traceable and insurable method.
3. Once your return is received and inspected by the warehouse fulfillment team (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business day after your credit is applied for it to post to your account.
4. Please note that shipping charges are not refundable, and the customer must pay return shipping. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed. Damaged, modified or previously installed products will not be considered for return.
Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.
Should a truck or motor freight shipment arrive visibly damaged, customer should REFUSE THE SHIPMENT & sign the delivery receipt 'package received damaged', as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, container and packaging for the carrier's inspection. For all shipments under a customer's collect carrier account, the customer must file the claim directly with the carrier. Call 1-800-986-1280 for assistance and/or to place a replacement order if required